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Administration

Posted on: March 25, 2020

Regional Announcement: Central Virginia All Hazards Incident Management Team - When to Call 9-1-1

CVAHIMT - COVID-19 logo

Regional authorities urge use of 9-1-1 only in cases of life-threatening emergencies

Central Virginia All Hazards Incident Management Team — Regional authorities are reminding citizens to call 9-1-1 only in the event of a life-threatening emergency.

Because of the outbreak of COVID-19, emergency resources may become stretched thin, so citizens can help by calling 9-1-1 only for medical emergencies.

Citizens who believe they have contracted COVID-19 should call 9-1-1 only if they are experiencing either severe difficulty breathing or severe illness.

Citizens should also continue to call 9-1-1 for non-COVID-19 medical emergencies.

For information about COVID-19, including testing, citizens are asked to call the Virginia Department of Health (VDH) at 877-ASK-VDH3 (877-275-8343) and not 911.

More information also is available at the VDH webpage, Testing for COVID-19.

Callers may be asked additional questions to identify potential COVID-19 cases. These questions are to ensure that first responders arrive with appropriate personal protection equipment, not to diagnose COVID-19.

911 poster

Additional Resources

Sample of Additional Questions Implemented by the Richmond Department of Emergency Communications

For EMS-related calls for service (CFS):

  • Does the patient have a fever and/or cough?
  • Has anyone in the residence or establishment been in contact with someone with confirmed COVID-19 (the coronavirus) or traveled in the last 21 days?
  • Has anyone in the residence or establishment tested positive for COVID-19 or have pending results for COVID-19 in the past two weeks?

For Richmond Fire Department, Police Department and Animal Care and Control-related CFS:

  • Is anyone on the premises complaining of a cough or short of breath with a fever?
  • Has anyone in the residence or establishment been in contact with someone with confirmed COVID-19 (the coronavirus) or traveled in the last 21 days?
  • Has anyone in the residence or establishment tested positive for COVID-19 or have pending results for COVID-19 in the past two weeks?


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