Frequently Asked Questions

There are numerous options for making your Public Utilities payment: You can mail a check to our Treasurer’s Office located at the following address: PO Box 188, Goochland, VA 23063 In addition, please address the check to Goochland County of VA and include your account number. Official Payments website: (see link below) Official Payments phone number: 1-800-487-4567 a) The Goochland County Jurisdiction Code is: 1031 b) Your ‘bill number’ is the same as your account number You can bring your payment to the Treasurer’s Office a) Payment must be in the form of check or cash. b) We do not accept debit or credit cards.

A ‘Utility Permit’ is required any time public utility infrastructure improvements and/or extensions are needed for land development projects or utility capital improvement projects.

The Public Utilities statements are bi-monthly and the due date is located in several places on your statement. Typically, the due date is the around the 15th of the month following the date the statement was issued. This will give you a full 30 days to make your payment. Please see the examples below: a) January bill is due approximately February 15th b) March bill is due approximately April 15th c) May bill is due approximately June 15th d) July bill is due approximately August 15th e) September bill is due approximately October 15th f) November bill is due approximately December 15th

If your usage seems higher than previous bills, here are a few common causes: a) Heavy irrigation b) A running toilet(s) c) A leaking pipe (possibly underneath a faucet) If these causes do not relate to you, please call our Office Manager at 804-556-5835

Per the Goochland County code, your Public Utilities payment must be received by the Treasurer’s Office on the day it is due. Depending on how your payment was made, it can take approximately 10-15 days for the Treasurer’s Office to receive.