News Flash

On Tuesday, May 27, 2025, Goochland County learned the City of Richmond’s Water Treatment Plan experienced an operational issue that has resulted in the issuance of a boil water advisory for some of its customers.    Goochland’s Department of Public Utilities confirms there has been no adverse impact on the public water systems in Goochland County and Goochland’s water remains safe for consumption and use.

Henrico County, where Goochland purchases water for the East End Water System, has confirmed that Henrico is not under a boil water advisory at this time and their water remains safe for consumption and use.  As of 7:30 a.m., Henrico’s Department of Public Utilities had closed valves at connections to the city’s system, which serves portions of central and eastern Henrico. Henrico’s water tanks, which had been kept at capacity, are supplying customers who typically are served by the city. Water pressure remains normal countywide in Henrico. 

The confirmation that Goochland’s water remains safe for consumption and use applies to Aqua Virginia customers living in the James River Estates and Pagebrook subdivisions in eastern Goochland and also to Goochland customers in the Courthouse area.

Goochland County is continuing to monitor the City of Richmond’s situation and remains in contact with our regional partners regarding the situation.  Any updates will be shared on the County’s website at www.goochlandva.us. 

Information on the City of Richmond’s localized Boil Water Advisory and customers that are impacted can be found at this link: https://www.rva.gov/press-releases-and-announcements/news/city-richmond-issues-boil-water-advisory-customers-some-city.

Information on Henrico County’s response to the City of Richmond’s operational issues can be found at this link: https://henrico.gov/news/2025/05/henrico-temporarily-disconnects-from-city-water-system-following-production-issues-overnight-at-richmonds-treatment-plant/.

Goochland County Department of Public Utilities purchases water for the East End Water System from Henrico County and the Henrico County Water Treatment Plant located in western Henrico.  The water for the Goochland Courthouse Water System is purchased from the Department of Corrections and originates at their Water Treatment Plant on River Road West.

Goochland customers with questions related to their water service should contact the Goochland Department of Public Utilities at (804) 556-5835.